Last updated: November 2026
QualityLab Pharmaceuticals Inc. (“QualityLab”, “we”, “us”) respects your privacy. This policy explains what personal information we collect through this website, how we use it, and the choices you have. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Information we collect
- Information you give us: when you place an order, create an account or contact us, we collect details such as your name, billing and shipping address, email address, phone number and order history.
- Payment information: payments are handled by our payment processor. We do not store your full card number on this website.
- Information collected automatically: like most websites, we collect basic technical information such as your IP address, browser type and the pages you visit, and we use cookies (see below).
How we use your information
- To process and deliver your orders, and to send order confirmations and shipping updates.
- To answer your questions and provide customer service.
- To manage your account, if you create one.
- To protect our website and customers against fraud and misuse.
- To meet our legal, tax and accounting obligations.
- To send you news and offers, but only if you have agreed to receive them. You can unsubscribe at any time.
Sharing your information
We do not sell or rent your personal information. We share it only with service providers who help us run our business, such as payment processors, shipping companies and website hosting providers, and only as needed for them to do their work. We may also disclose information when required by law.
Cookies
Cookies are small files stored by your browser. We use them to keep items in your shopping cart, keep you signed in, remember your preferences and understand how the website is used. You can block or delete cookies in your browser settings, but some parts of the website, such as the cart and checkout, may not work without them.
How long we keep information
We keep personal information only as long as needed for the purposes above, including the period required for tax and accounting records. Order records are normally kept for at least six years, as required by Canadian tax law.
Security
We use reasonable safeguards to protect your personal information, including secure (SSL) connections for checkout. No method of transmission over the internet is completely secure, but we work to protect your information.
Your rights
You may ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to marketing messages. To make a request, please contact us using the details below.
Links to other websites
Our website may link to other websites. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.
Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page with the date it was last updated.
Contact us
If you have any questions about this policy or your personal information, please email contact@qualitylab.com or use our contact page.